Understand and value your customers with NPS - Net promoter score.
A great, simple way to understand your customers’ level of loyalty is to send out a Net Promoter Score (NPS) survey example to your customers. The NPS system seeks to measure not just customer satisfaction, but it gauges whether customers like your company so much that they’d tell their friends about it.
NPS- Net Promoter Score
What do your customers think about your brand or products? Do you want to increase customer loyalty? You will easily be able to achieve this with this customer survey. This gives you valuable information on what improvements you can make and what your customers appreciate.
In order to measure customer satisfaction, NPS is a great way to find out exactly this. It is a demanding job that needs a lot of data to give a correct value as an end result.
You as business owners or managers can find out if the customers you are willing to recommend your products and services to others through a survey. Based on the answers that the survey gives, you can do more, less or something different to make sure that your existing customers are good ambassadors for your company.